Shopping Information
We primarily offer free standard local and international shipping. However, depending on the product shipping costs may apply. There may also be premium shipping services offered at an additional cost.
Your order should be shipped within 48 hours, however please allow up to 14-21 days to be received depending on your location. You can monitor the progress of your order via our ‘Order Tracking’ page.
If for any reason, your order does not arrive within this time frame, please let us know via our online ‘Contact Form’ and we will investigate it immediately.
We general ship free of charge to the USA, Canada, UK, Australia and New Zealand. Other destinations may be available at the checkout depending on the product.
Payment Information
All pricing is in USD [US Dollars]. If buying from outside the United States, your credit cards and/or PayyPal will convert the order into your own currency at the checkout.
We accept payments in our secure online store via PayPal. You do not have to have a PayPal account in order to purchase as PayPal gives you the option at the checkout to use your normal credit card if you prefer.
All orders will be receipted by Brooke Derek Pty Ltd and appear on your payment statement as – JLBENTLEY.
Yes, we use the PayPal online payment gateway for this very reason. Their checkout process is fully protected by the very latest encryption software.
In addition, our entire site is protected with an ssl [secure socket layering] security certificate, as evidenced by the green padlock and https:// appearing at the top of your browser’s address field.
Orders and Returns
Simply browser through the products in our online store and click on them to open the product detail page. Select the quantity required and any colour or size options and then click the ‘Add To Cart’ button.
You can continue to add products to your cart until you are ready to buy. To buy simply click on the checkout link to go to the checkout and follow the prompts.
No. You can purchase any product via our checkout as a guest without the need to open any account.
You can monitor the progress of your order via our ‘Order Tracking’ page.
If you have placed an order in error and need to cancel or change it, this should be done immediately via our online contact form. We generally complete orders within 24 – 48 hours and once shipped, cancellation or changes are not possible.
If your product arrives damaged or is found to be different from that advertised on our site, you can return it for a full refund. In such cases, please contact us via our online contact form, with all the details so we can advise return details.
Please use our online ‘Contact Form’ with any queries or concerns you may have at anytime. We aim to address and reply to all contacts within 24 hours.